Warranty

Please read the below warranty terms carefully before you register for the warranty.

• To avail warranty please have a proof of purchase that will be the invoice provided by us.
• We are providing 2 years of warranty with no hidden charges for RO+Ionizer (XS-500, XSi5) and Kenaix Ionizer models, and 1 year of warranty for all other residential water purifiers.
• The after sales services will be provided by us or our distributor.
• Warranty is only valid for original customers on unit sold by Kenpure Water Solutions (Kenaix) or our authorized dealers and distributors. Never attempt to get the machine repaired by any local technician or else the warranty will be voided automatically.
• The warranty covers all the components of the machine. The RO membrane and RO Pump will be replaced only once during the warranty period, if the RO Membrane or the RO Pump is to be replaced again then it will be done on payable basis only.
• After the warranty period if the customer does not go for the extended warranty offer then the customer has to pay visiting charges to the technician and for the components repaired or replaced. (as per applicable)
• Warranty is non transferrable.
• All products sold are non-refundable.
• All disputes are subject to Indian jurisdiction.
• Repair or replacement must be carried out by authorized personnel only during the warranty period.
• In case of any repair or replacement of the component/s of the machine, this warranty will therefore continue and will remain in force only for the unexpired period of the warranty.
• The company or the company's authorized dealer / distributor has the right to retain any defective component of the machine during the warranty period.
• This warranty will be automatically terminated on the expiry of the warranty period. The customer can further opt for extended warranty before the warranty period expires, even if Kenaix's product or any part may not be in use for any time during the warranty period for any reason.
• It is sole responsibility of the customer to provide necessary support to the company or to the authorized dealer / retailer, if the unit to be installed is not suitable for the installer or the service technician to reach.
• Input water TDS must be less than 2000 PPM.
• Hardness of input water must be less than 100 PPM.
• Inlet water pressure must be 10 < 30 psi.
• Do not remove Kenaix branded warranty hologram seals on the back.
• Make sure at the time of servicing the technician or the retailer provides and installs original wave components only.
• This water purifier must be used for household purpose only.
• Make sure the machine is correctly installed as directed in the manual book.
• When LPS indication comes it means there is no water or low pressure of rooftop supply water so please switch off the machine and again turn it on.
• Any liquid or hard damage is not covered under warranty.
• LOU - it indicates system is being used over the limit. Switch off and again turn on the machine.
• Make sure you check your warranty period on https://www.kenpurero.com/warranty
• Damage or failure caused by any unauthorized modifications or alterations or if it is used for other than the intended purpose or caused by improper or reckless use then the warranty will be terminated.
• Any failure due to voltage / fluctuation beyond specified tolerance will not be covered under warranty.
• Warranty does not cover repair or replacement of any external accessories supplied by Kenpure Water Solutions irrespective whether the same is manufactured by Kenpure or installed by some other retailer & configuration of drivers, network & hardware optimizations, cabling or connection.
• Do not remove the barcode which is pasted on the side of the machine.
• Any defects, damage, malfunction or failure resulting from alterations, accident, misuse, abuse (viz, spurious/fake accessories, scratches on screen, forcible attachment into USB port resulting in damage of pins, using liquids or non-recommended cleaners on screen or CDRom lenses etc.), fire, liquid spillage, miss-adjustment of controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions, improper installation, repair or maintenance or entry by any insect, vermin or foreign object in the Product. Improper repair includes use of parts not approved or specified by Wave.
• Warranty does not cover any compatibility or connectivity issue.
• Damage caused due to run units on high TDS, dust particles, dirt elements or high hardness (Salty Water) can block and puncture the electrolysis chamber which can also affect the power supply of machine will not be covered in warranty in any manner.
• Damage caused by Floods under the sink, or overhead plumbing leaks, which can cause water to enter the machine. Please be sure you have no plumbing leaks before installing any of the models, if later found then warranty will be voided.
• Damages caused by any misuse or abuse, such as dropping the unit or knocking into the unit with heavy objects. Damages caused by lightning strikes, power surges, and faulty circuitry in customer's electrical systems or acts of God. The exterior finish on the machine or faucet, the finish is extremely durable and under normal use will last many years. Do not use harsh detergents or scrubbing type sponges to clean the machine, a damp clean paper towel followed by a dry paper towel will restore a perfect finish to the machine.
• Damages caused by commercial type usage. Kenpure's Kenaix residential water purifiers are built to last however they are designed for residential use. For the purpose of this warranty, the company will consider commercial usage as letting the machine run for more than 30 minutes at a time or for more than 2 hours a day total. (This usage is ok from time to time where special needs arise, but not as a daily routine.) It is important to note, the company does not expect residential use ionizers or water purifiers to fail under mild commercial uses, but cannot honor the warranty for use not intended by the manufacturer.
• Damages caused by excessive or low water pressure. Be sure to have your water pressure checked before installing.
• There are no express warranties except as listed above. The warranty is not responsible for incidental or consequential damage for or damages arising out of the use of any, unauthorized attachment. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period.